- Shipping & Returns
Shipping & Returns
At Sedation Resource our goal is to make sure your order is right every time. If you are not 100% satisfied we will gladly handle your return within 30 days of purchase.
Our Customer Service Department is available weekdays 8 am-5pm CST. Place orders by phone, fax, email, or online. Our phone number is 800-753-6376. Our fax number is 903-662-4305. Our email address is firstname.lastname@example.org. Order online 24/7 at www.sedationresource.com.
Orders generally ship within 24 hours upon receipt via UPS. Shipping charges are based on method of shipment, weight and destination. Special shipping services are available upon request, at an additional charge. These include: UPS Next Day Air and UPS Second Day Air. We do not ship orders COD. Out of country order expenses such as insurance, duties and shipping are the responsibility of the customer.
Call us at 800-753-6376 to obtain a Return Materials Authorization (RMA) number. Products must be returned in their original purchased form. We cannot accept any returns after 30 days from invoice date. All returns must be in saleable condition. Sterile products cannot be returned. A 20% restocking fee will be applied to merchandise after the 30 day purchase period. Special order items or items that are noted “non-returnable” may not be returned.
Claims for missing or damaged items must be reported within 48 hours of receipt of order. Upon receipt of shipment, inspect cartons for any visible damage. If any parcel is visibly damaged, do not accept it. Immediately notify the carrier if there is any concealed damage. Before reporting missing items, check your packing slip to ensure the item(s) have not been backordered. Please have the packing slip and original packing materials available before calling Sedation Resource.