Shipping & Returns

At Sedation Resource, our goal is to make sure your order is right every time.  We will do our job -- get your order out in a timely manner and provide you with excellent service.  If you have questions, we'll try to answer them or point you in the right direction to find the solution.  If you're not happy, we'll make it right.

ORDERING 

Our Customer Service Team is available weekdays 8 am - 4 pm CST.  Place orders by phone, fax, email or online.  Our phone number is (800) 753-6376.  Our fax number is (903) 662-4305.  Our email address is info@sedationresource.com.  Order online 24/7 at www.sedationresource.com.

SHIPPING

Orders are typically processed and shipped within 1 business day via UPS.

  • Shipping charges are based on method of shipment, weight and destination.
  • Special shipping services are available upon request (additional charges will apply).  These include: UPS Next Day Air and UPS Second Day Air.
  • We do not ship orders COD.
  • International orders, plus orders to Hawaii and Alaska, can not be placed online.  Please contact us directly to place your order. 
  • International order expenses (such as insurance, duties, and shipping) are the responsibility of the customer. We ship international orders via UPS Expedited to help ensure orders are transported efficiently.
  • Urgent orders must be submitted by 10:30 am CST.

 RETURNS 

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Click on the link above to request a return or give us a call to obtain a Return Materials Authorization (RMA) number.

  • All returns are subject to approval.
  • Products must be returned unused, in their original packaging, and in sale-able condition.
  • Place product in a shipping box to prevent damage during transport.
  • Any returns after 30 days from invoice date are subject to a 20% restocking fee.
  • Sterile products cannot be returned. 
  • Special order items and/or items that are noted "non-returnable" may not be returned.
  • All refunds are subject to a 5% processing fee, except in cases of defective items or fulfillment issues.

International Returns: Return shipping for international orders must be arranged and paid for by the customer. Outbound shipping charges are non-refundable. Any duties, taxes, brokerage, or customs fees paid on the original shipment are also non-refundable. Returns must include tracking; we are not responsible for items lost in transit. Any duties, taxes, brokerage, or customs fees incurred on the return are the customer’s responsibility. Refunds are issued after the return is received and approved.

DAMAGES/SHORTAGES

Damages:

Claims for missing or damaged items must be reported within 48 hours.  Upon receipt of shipment, inspect cartons for any visible damage.  If any parcel is visibly damaged, do not accept it.  If any damage is noticed subsequently, notify the carrier immediately. 

Shortages:

Check your packing slip to ensure the item(s) have not been backordered.  When reporting, please have the packing slip and original packing materials available.